Vhai88 FAQ — Common Questions & Detailed Answers

You can update your profile information at vhai88, but there are a few things to be aware of.

Name change: Your name generally cannot be changed directly after registration, as it is tied to KYC verification. If there's an error in your name, contact support and send a photo of your national ID. The support team will verify and correct it within 24 to 48 hours.

Change mobile number: Log in to Account Settings → go to the "Profile" section → click "Change Mobile Number" → verify your identity via OTP sent to your old number → enter your new number and confirm with the OTP sent to it. Please note — the new number must be linked to your own mBanking account, otherwise you may encounter issues with future withdrawals.

Email and address: These can be updated directly from Settings — log in, go to the "Personal Information" section, make your changes, and save.

A confirmation message will appear after any profile update. If you don't receive one, please contact support.

Participation in vhai88 tournaments and leaderboard competitions is mostly automatic — no separate registration is required.

How it works: Points accumulate automatically when you place bets on designated games or Sports sections during a set period (typically weekly or monthly). Each bet's turnover is converted into points — for example, ৳100 in turnover earns 1 point, though this rate may vary by tournament.

How to check your ranking: Log in and go to the "Tournament" or "Leaderboard" section. There you'll see a list of all ongoing competitions, along with your current rank and points.

Prize distribution: Prizes are credited to the top winners' accounts within 24 to 72 hours after the competition ends. Rewards are added directly to your balance or issued as a bonus — full details are outlined in the terms of the respective tournament.

Please note: Some exclusive tournaments may require a specific VIP tier or minimum balance. All terms for ongoing tournaments on the Promotions page available.

Vhai88 uses multiple layers of security to protect user data and funds.

Data encryption: All your data — including your name, mobile number, and payment details — is protected with 128-bit SSL encryption. This means that when you log in or make a deposit, your information is transmitted in encrypted form and cannot be read or intercepted by anyone along the way.

Your data is never sold to third parties: vhai88 does not sell or share your personal information with any third parties — including advertising companies. Learn more in the Privacy Policy you can read.

Balance protection: Your account balance is stored on a separate, secured server. If a balance loss ever occurs due to a technical issue, vhai88 takes full responsibility.

Two-Factor Authentication: With 2FA enabled, even if someone knows your password, they can't access your account without your phone.

Unusual Activity Detection: If a login attempt is made from a new device or an unfamiliar location, you'll be notified immediately and your account may be temporarily locked if necessary.

Vhai88 offers several responsible gaming tools, all free to use.

Deposit Limit: Go to Account Settings → "Responsible Gaming" to set daily, weekly, or monthly deposit limits. For example, setting a monthly limit of ৳5,000 means no further deposits can be made that month. Lowering a limit takes effect immediately; increasing one requires a 72-hour waiting period — this is intentional.

Session Time Limit: Set a time limit for your session before you start. When the time is up, you'll receive an on-screen alert and the session can be ended automatically if you choose.

Loss Limit: This feature stops you from playing once you've lost a set amount, preventing emotionally driven overbetting to chase losses.

Self-Exclusion: Lock your account yourself for anywhere from 1 week to permanently. During this period, you won't receive login access or any bonus messages. Your account will only be reactivated once the period ends.

To read more about these tools on the Responsible Gaming page Go.

Forgetting your password is completely normal. On vhai88, you can easily reset it using a mobile OTP.

Step-by-step process:

1. Go to the page Go to the login page and click the "Forgot your password?" link.
2. Enter the mobile number used during registration and click the "Send OTP" button.
3. A 6-digit OTP will be sent to your phone — usually within 1 to 2 minutes.
4. Enter the OTP → Set a new password → Confirm.
5. Log in using your new password.

What to do if you don't receive the OTP: First, make sure you entered the correct number. If there's a network issue, wait 2 to 5 minutes and tap the "Resend" button. If you still don't receive it, email support@vhai88.xyz or contact us via live chat — we'll verify your identity and reset your password.

Tips for choosing a new password: Use at least 8 characters, combining an uppercase letter, a number, and a special character. Avoid using your date of birth or sequences like 123456.

When a match is cancelled or abandoned mid-way, the outcome of your bet depends on exactly when and why it happened.

Cancelled before match start: Your full stake will be refunded — typically credited to your balance within 15 minutes.

Cancelled after the match starts (if insufficient overs/time have been played): If the Duckworth-Lewis method cannot be applied to determine a result in cricket, or if no result is declared under internationally recognized rules, bets are generally voided and stakes refunded.

Match Cancelled After Sufficient Play: In cricket, if a match is interrupted by rain or other reasons after the minimum required overs have been completed, the result is determined using the Duckworth-Lewis method and bets are settled accordingly.

If one match in an accumulator bet is cancelled: The cancelled leg is removed and the remaining legs are recalculated as a new bet. The odds are adjusted accordingly.

If you think there's an issue with a bet settlement, contact support within 24 hours — send full details along with screenshots.

This can happen occasionally — usually due to network delays. There's nothing to worry about.

Normal timeframe: Deposits via bKash, Nagad, and Rocket are usually reflected in your balance within 1 to 5 minutes. During peak hours (8 PM to 12 AM), it may take up to 15 minutes.

If it still hasn't arrived after 15 minutes:
1. Check your transaction history in the bKash/Nagad app to confirm whether it was successful.
2. Check "Deposit History" in your vhai88 account — look to see if it shows as pending.
3. Refresh your browser or close the app and reopen it.

If it still hasn't arrived, contact support with the following information:

• BKash/Nagad transaction number (Transaction ID)
• Amount and transaction time
• Sender & recipient number
• Screenshot (if available)

With this information, support can typically resolve the issue and credit your balance within 30 to 60 minutes. Never attempt to make a duplicate deposit for the same transaction — this may complicate things further.